Terms & Conditions

Twbel Alkuwait
Online Selling – Kuwait – Retail, Other

Last Updated: 16-07-2026

Welcome to Twbel Alkuwait. These Terms & Conditions govern your access to and use of our website, online store, and related services. By accessing the website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our services.

1. Acceptance of Terms

By using our website, you confirm that you are legally capable of entering into binding agreements under the laws of the State of Kuwait and agree to comply with these Terms & Conditions and all applicable laws and regulations.

2. Definitions

For the purposes of these Terms:

• Store refers to Twbel Alkuwait.
• Customer refers to any individual or entity accessing or purchasing through the website.
• Products refer to all goods available for purchase.
• Services refer to all online services provided through the website.

3. Customer Accounts

Customers may create an account to facilitate future purchases.

You are responsible for:

• Providing accurate and complete information.
• Maintaining the confidentiality of your account credentials.
• All activities conducted under your account.

Twbel Alkuwait reserves the right to suspend or terminate any account containing false information or used in violation of these Terms.

4. Products

We strive to display product descriptions, specifications, images, and colors as accurately as possible.

However:

• Actual colors may vary depending on your device or screen settings.
• Product images are for illustrative purposes only.
• Minor variations in appearance or packaging may occur.

We reserve the right to:

• Modify product specifications.
• Discontinue products without prior notice.
• Correct any product information errors.

5. Pricing

• All prices are displayed in Kuwaiti Dinar (KWD) unless otherwise stated.
• Prices may include or exclude applicable taxes depending on legal requirements.
• Prices may change without prior notice.
• The price confirmed at checkout is the final purchase price.

6. Orders

Submitting an order does not guarantee acceptance.

Orders become final only after:

• Product availability has been confirmed.
• Payment has been successfully authorized.
• The order has been approved for processing.

We reserve the right to refuse or cancel orders due to:

• Product unavailability.
• Pricing or technical errors.
• Suspected fraud.
• Incorrect customer information.

7. Payment

We accept the payment methods available through our website.

By completing a purchase, you confirm that:

• You are authorized to use the selected payment method.
• The payment information provided is accurate.

Twbel Alkuwait is not responsible for payment failures caused by banks or payment service providers.

8. Shipping & Delivery

We aim to deliver all orders within the estimated delivery timeframe.

Delivery times may vary due to:

• Customer location.
• Courier schedules.
• Public holidays.
• Weather conditions.
• Circumstances beyond our control.

We are not liable for delays caused by third-party shipping providers.

9. Order Receipt

Customers should inspect their order immediately upon delivery.

Any missing, damaged, or incorrect items should be reported within the period specified in our Return Policy.

Failure to report issues within the applicable timeframe may be considered acceptance of the delivered order.

10. Order Cancellation

Orders may be cancelled before processing or shipment.

Once an order has entered the preparation or shipping stage, cancellation may no longer be possible.

11. Returns & Exchanges

Returns and exchanges are subject to our Return & Exchange Policy.

Returned products must generally:

• Be unused.
• Be in their original condition.
• Include original packaging.
• Be accompanied by proof of purchase where applicable.

Certain products may not be eligible for return due to hygiene, customization, or other applicable restrictions.

12. Promotions & Discounts

Promotional offers:

• Are available for a limited time.
• Are subject to specific promotional terms.
• Cannot be exchanged for cash.
• May not be combined with other offers unless explicitly stated.

13. Discount Codes & Gift Vouchers

Twbel Alkuwait may issue:

• Discount coupons.
• Promotional codes.
• Gift vouchers.

We reserve the right to cancel any promotional code or voucher that has been misused, duplicated, or obtained fraudulently.

14. Intellectual Property

All website content, including but not limited to:

• Logos
• Images
• Product descriptions
• Text
• Graphics
• Website design
• Trademarks

is the exclusive property of Twbel Alkuwait or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

15. Prohibited Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Upload viruses or malicious software.
• Interfere with website operations.
• Impersonate another person.
• Submit false or misleading information.

16. Limitation of Liability

To the maximum extent permitted by law, Twbel Alkuwait shall not be liable for:

• Indirect or consequential damages.
• Loss of profits.
• Business interruption.
• Loss of data.
• Delivery delays caused by third parties.
• Temporary website unavailability.

Our total liability shall not exceed the purchase price of the affected product.

17. Product Warranty

Where applicable, product warranties are provided solely by the manufacturer and are subject to the manufacturer's warranty terms unless otherwise specified by Twbel Alkuwait.

18. Force Majeure

Twbel Alkuwait shall not be responsible for delays or failure to perform obligations resulting from events beyond its reasonable control, including but not limited to:

• Natural disasters.
• Government actions.
• War.
• Pandemics.
• Internet outages.
• Transportation disruptions.
• Technical failures.

19. Privacy

Your personal information is collected, processed, and protected in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information for order processing, customer support, and service improvement.

20. Changes to These Terms

Twbel Alkuwait reserves the right to amend these Terms & Conditions at any time.

Updated versions become effective immediately upon publication on the website, and the "Last Updated" date will be revised accordingly.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Kuwait.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts of Kuwait.

22. Contact Us

If you have any questions regarding these Terms & Conditions or our services, please contact Twbel Alkuwait through the contact information provided on our website or our official customer support channels.